Proper Pilots Privacy Policy

Effective Date: 03-24-2025

Proper Pilots, Inc. (“Proper Pilots”, “we”, “us”, or “our”) is committed to protecting the privacy of users (“you”, “your”) of the Proper Pilots app and services (the “Service”). This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your privacy rights. Please read this policy carefully.

1. Information We Collect

1.1. Information You Provide Directly

Account Registration: Name, email address, phone number, date of birth, and any profile information you choose to share (e.g., avatar, bio).
User-Generated Content: Reviews, training notes, messages, ratings, photos, and other content you submit or upload through the Service.
Support Requests: Any information you provide when contacting customer support.

1.2. Information Collected Automatically

Device & Usage Data: Device identifiers, operating system, app version, IP address.
Activity Data: Pages/screens viewed with timestamp data.
Location Data: Approximate location derived from IP address. Precise GPS location is collected only if you explicitly grant permission.

1.3. Information from Third Parties

Social Sign-On: If you sign in via third-party services (e.g., Google, Apple), we receive name, email, and profile picture as permitted by that service.
Publicly Available Sources: Verification of instructor credentials or aircraft registrations, if applicable, from public databases.
Banking Information: For payment processing, we use secure third party services and portals which may collect payment information. We do not collect, store, or process any payment information directly from our app, website, or services.

2. How We Use Your Information

We use your information to:

Provide and Improve the Service: Operate, maintain, and enhance platform features, matchmaking, scheduling, payment processing, and support.
Communicate with You: Send account confirmations, updates, alerts, security notices, and marketing messages (where consented).
Personalize Experience: Recommend instructors, flight schools, or aircraft based on preferences and past activity.
Fraud Prevention & Security: Monitor for suspicious activity, investigate violations, and enforce our Terms of Service.
Legal & Compliance: Comply with legal obligations, resolve disputes, and enforce agreements.

We do not sell or rent your personal information. We may share information as follows:

3.1. With Other Users

Instructor & Student Exchange: Your name, rating, and profile information are shared with instructors or students when scheduling or communicating.
User-Generated Content: Reviews and ratings you submit are publicly visible within the Service.

3.2. Service Providers

Payment processors, hosting providers, analytics services, and customer support tools that help us deliver the Service under confidentiality agreements.

3.3. Legal Requirements

To comply with laws, court orders, or government requests, or to protect rights, property, or safety of Proper Pilots, our users, or the public.

3.4. Business Transfers

In connection with a merger, acquisition, reorganization, or sale of assets, subject to confidentiality and user notice.

4. Cookies and Tracking Technologies

We and our partners use cookies, web beacons, SDKs, and similar technologies to collect usage data, remember preferences, and track interactions. You can control cookie preferences through your device or browser settings.

5. Data Retention

We retain your personal information as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we securely delete or anonymize it.

6. Security

We implement industry-standard security measures, including encryption, access controls, and network safeguards, to protect your data. However, no system is completely secure; use caution when transmitting sensitive information.

7. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

Access & Portability: Request a copy of the personal data we hold about you.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your data, subject to legal requirements.
Objection or Restriction: Object to or limit processing of your data.
Opt-Out: Withdraw consent for marketing communications.

To exercise these rights, contact us at the address below. We may verify your identity before fulfilling requests.

8. Children’s Privacy

The Service is not directed to children under 16. We do not knowingly collect personal data from children under 16. If we learn we have, we will delete it promptly.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country. We take steps to ensure appropriate safeguards for international transfers in compliance with applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We’ll notify you of material changes via in-app notice or email before they take effect. Continued use constitutes acceptance.